News Flash Home
The original item was published from 12/27/2017 2:24:00 PM to 1/13/2018 12:00:05 AM.

News Flash

Home

Posted on: December 27, 2017

[ARCHIVED] Text-to-911 Now Available Statewide

Text to 911_Apple_Phone

In an emergency, dialing 911 is a call for help. But for people with hearing loss or those who must remain quiet in a dangerous situation, calling 911 may not be an option.

Thanks to the Minnesota Department of Public Safety Emergency Communication Networks (DPS-ECN), a person can now text messages to 911.

DPS-ECN worked with stakeholders around Minnesota to develop Text-to-911 on Minnesota’s Next Generation 911 (NG911) network. Minnesotans can use the service throughout the state.

If it is an emergency and you cannot call 911, take these steps:

  • Enter the numbers 911 in the "To" field
  • Text your exact address and type of emergency
  • Send the message
  • Use simple words, but do not include abbreviations, emoji’s, pictures or slang
  • Promptly answer questions and follow instructions

Text-to-911 has some challenges. The emergency response time may be lengthened due to the time it takes to type and send a text. Delivery of texts and speed of delivery are also not guaranteed.

DPS-ECN offers these cautions:

  • Do not text and drive.
  • Dispatchers prefer calls so they can get cues from background noise and voice inflections. If you text 911, dispatchers will ask if they can call you.
  • Location is not as accurate when texting as it is with a call. Text your exact address and other location information.
  • Texts to 911 will get a bounce back message if you are roaming.
  • Texts to 911 have a 160-character limit, can get out of order, or may not be received.
  • Language translation service is not available for texts to 911.
  • A text or data plan is required to use Text-to-911.

The service should only be used in emergencies. Texting 911 with a false report is a crime. If you accidentally send a text to 911, send another text or call 911 to let the dispatcher know that there is no emergency.

Facebook Twitter Email

Other News in Home

Please join us for a community visioning event on January 10.

Community Visioning Event Jan. 10

Posted on: January 10, 2023
2023 Budget Finalized and Approved

2023 City Budget Finalized and Approved

Posted on: December 20, 2022
People ice skate at the Guidant John Rose MN OVAL.

Roseville Winter Fun

Posted on: November 30, 2022
roseville-thanksgiving-closures

City Offices Closed November 24 and 25

Posted on: November 25, 2022
"Winter in Roseville" with a picture of a snowplow in the background.

Winter In Roseville

Posted on: November 14, 2022
volunteer-spotlight-jessica-raygor

Volunteer Spotlight: Jessica Raygor

Posted on: November 10, 2022
trick-or-treat-safety-icons-2

Trick-or-Treat Safety Tips

Posted on: October 31, 2022
2023-budget-update

2023 Budget Update

Posted on: October 27, 2022
drive-through-grocery-event

Free Drive-Through Grocery Event

Posted on: October 24, 2022
pocahontas-park

Help Rename Pocahontas Park

Posted on: October 13, 2022
Give blood at Roseville Fire Station on October 21 and receive a $10 gift card.

Give Blood and Receive a $10 Gift Card

Posted on: October 13, 2022
hehaling-gardens-muriel-sahlin

Sign up for Healing Gardens Guided Tour

Posted on: September 22, 2022
roseville-elections-2

2022 Roseville Election Results

Posted on: September 21, 2022
City Appoints Two New Commissioners

City Appoints Two New Commissioners

Posted on: September 21, 2022
Emerald Ash Borer

Emerald Ash Borer Update

Posted on: August 30, 2022
utility-bill

Understanding Your Utility Bill

Posted on: August 31, 2022
roseville-elections

2022 Election Candidate Forums

Posted on: August 24, 2022
Hispanic Heritage Month Graphic with designs

City Recognizes Hispanic Heritage Month

Posted on: August 26, 2022
2023-budget-by-function

2023 Budget Discussions Move Forward

Posted on: August 23, 2022

Community Corner: Reservoir Woods

Posted on: August 31, 2022
three volunteers pose for photo while planting red and green flowers along Lexington Avenue in Rosev

Lexington Ave In Bloom

Posted on: July 8, 2022
water faucet

Annual Water Quality Report Released

Posted on: June 30, 2022
mapping-prejudice

Mapping Prejudice in Ramsey County

Posted on: June 16, 2022
juneteenth-square

Juneteenth Celebration - @ The ROG

Posted on: June 16, 2022
plant-harvest-taste-enews

Free Kids Gardening Classes

Posted on: June 2, 2022
new-commissioners

City Appoints Three New Commissioners

Posted on: March 23, 2022
redistricting-graphic

Council approves new precinct maps

Posted on: March 29, 2022
Brosnahan

Q&A with Fire Chief David Brosnahan

Posted on: March 4, 2022
Open to Business photo

Roseville is Open to Business

Posted on: January 19, 2022