Any problems that occur within the private portion of the water system are the responsibility of the property owner.
How much of the water line am I responsible for?
Per City Code, the property owner is responsible for the water service line from the house or building up to where it connects with the main line.
Water Service line freezing
Sometimes during a very cold winter, the frost line will extend deep enough into the ground to impact the operation of your water service. If you notice a reduction or complete lack of water coming out of your faucets, this could be the issue. If you think you are experiencing a frozen water line, the city encourages you to contact us immediately. See Prevent Frozen Water Pipes for more information.